Provide the Information Needed to Review Your Claim

Find out support information and how to contact Gia Phu when you need to clarify the conditions that apply to your case.

INFORMATION YOU NEED TO KNOW

The information below describes safe operating principles and does not replace specific agreements.

Reference code, sender, recipient and channel transacted.

Timeline, events and desired results.

Photos, receipts, exchanges and related documents if any.

QUICK ANSWER

Frequently asked questions

Does the content on the page supersede the service agreement?

No. Applicable conditions need to be confirmed according to the records and scope of each shipment.

Need clarification on a specific case?

Please send reference code, content and related documents via official contact channel.

Where do I need to confirm the applicable conditions?

Please contact Gia Phu to receive the content applicable to your request before confirming use of the service.

GIA PHÚ EXPRESS

Send the content you need support, reference code if any and related documents via the Contact page.