Receiving notification of additional documents does not mean that the goods have been lost or will definitely be refused import. It is important to determine who is requesting it, what information is missing, and the response deadline. You should not send many different explanations to many contacts when the content has not been collated.
Step 1: verify request
Check if the waybill code, recipient and shipment information match. Contact the shipping contact that has worked previously through familiar channels to confirm. If there is a request for payment, ask the basis of the fee, collection unit and documents; Do not transfer money based on strange messages.
BOC warns that the agency does not require the payment of taxes or state fees to personal accounts. Information can be compared at instructions for receiving goods purchased from abroad by BOC when checking for abnormal signs.
Step 2: ask exactly what documents need to be added
- Product description is not enough: add name, model, uses and label photo.
- Value to compare: prepare transaction documents or appropriate basis.
- Quantity does not match: check the manifest with the packing list.
- Goods under specialized management: ask for the correct license or required documents.
This is a way of classifying work, it does not confirm which category your shipment belongs to. Feedback content should be based on the specific message and actual situation.
Step 3: use a versioned document set
Give the file a recognizable name, write the date of modification and the person in charge. When editing a line in an invoice, check to see if the packing list or related description needs updating. Save the old version to explain the changes, but clearly send which version is the version used for further processing.
Do not reduce the value or change the name of the goods to make the documents easier to accept. If you discover incorrect declaration, you need to notify and ask how to correct the process.
Step 4: confirm receipt
After sending, ask the contact person in charge to confirm the complete file and next steps. Ask about possible storage costs, calculation milestones and payment party. Reference shipment tracking milestones; Do not infer the new delivery date just from the fact that all documents have been sent.
Exchange lot with Gia Phú Express
Send photos of goods, package number, weight, size and delivery address to Gia Phú to check the appropriate solution. See shipping service to the Philippines, reference price list or exchange via Zalo 097 186 7777.