International Shipping Guides

Checklist before contacting

1. Clearly state the product name and ingredients.
2. Scales actual weight.
3. Measure three dimensions: length, width, and height of the package after packaging.
4. Prepare the recipient's address, postal code and phone number.
5. Determine the declared value and sending purpose.
6. Notifies if the item contains batteries, liquids, food or special materials.

How to calculate volumetric weight

Many international services compare actual weight with volumetric weight. Common reference formula: length × width × height (cm) ÷ 5,000. Carriers and types of service may apply different factors or rounding rules.

Basic packaging

• Use a box that is sturdy enough and sized closely to the goods.
• Shock-absorbing cover, filling gaps and reinforcing edges.
• Do not leave old labels or misleading information on the packaging.
• For special goods, wait to check the condition before sealing.

Shipping process

Information needed to prepare for quotation

• Country, city and postal code of destination.
• Product name, quantity, value and sending purpose.
• Actual weight and dimensions length × width × height.
• Time requirements, packaging or local pickup.

Note: chargeable weight may be the greater of actual weight and volumetric weight. Import regulations, taxes and documents depend on each country and type of product and are subject to change.